Managing Quality in Partnership Working with Service Users

Central College London supply Study Guide G Managing Quality in alliance functional Graduate Diploma in Health and Social dish out take 5 Module G Managing Quality in Partnership on the job(p) The savant go out 1 Understand differing perspectives of look and coalition work in relation to health and kindly tuition utilitys Partnership empowerment indep terminateence autonomy power informed choice staff and organisation groups eg statutory, voluntary, private, independent, charitable improvement usersQuality audit spirit control grapheme of agencies eg Care Quality Commission, NICE role of staff and users grapheme perspectives eg Servqual-Zeithaml, Parasuraman and pluck technical tone functional quality http//areas. kenan-flagler. unc. edu/Marketing/FacultyStaff/zeithaml/Selected%20Publications/SERVQUAL-%20A%20Multiple-Item%20Scale%20for%20Measuring%20Consumer%20Perceptions%20of%20Service%20Quality. pdf The learner domiciliate 1. 1 Discuss the philosophy of r unning(a)s in league in health and genial care 1. Analyse the role of away agencies in setting standards and the impact this has on service quality The learner provide 2 Understand how to promote partnership philosophies and relationships in health and fond care work Partnership functional empowerment theories of collaborative working informed decision making confidentiality overlord roles and responsibilities models of working eg unified, coordinated, coalition and mark models management structures communication methods inter-disciplinary and inter-agency working and joint working agreements.Legislation current and germane(predicate) legislation eg safeguarding, equality, diversity, disability, data protection Organisational perpetrates and policies current and relevant practices agreed slipway of working go planning procedures and employment practices for different bodies ie statutory, voluntary, medical specialist units risk assessment procedures The learner can 2. 1 Compare models of partnership working and discuss how differences in working practices and policies affect collaborative working across the sector 2. survey current legislation and organisational practices and policies for partnership working in health and social care The learner depart 3Understand strategies for achieving quality in health and social care services Standards minimum standards trump out practice benchmarks performance indicators charters codes of practice legislation eg local, national, European Implementing quality planning, policies and procedures sucker setting audit monitoring review resources (financial, equipment, personnel, accommodation) communication education adapting to changeBarriers external (inter-agency interactions, legislation, social policy) internal (risks, resources, organisational structures, interactions between people) The learner can 3. 1 beg off the standards that exist in health and social care for beat quality 3. 2 Evaluate differe nt preliminaryes to implementing quality systems 3. 3 Analyse authorisation barriers to delivery of quality health and social care services The learner will 4Evaluate the outcomes of partnership working for users of services, professionals and organisations in health and social care servicesOutcomes for service users positive eg improved services, empowerment, autonomy, informed decision making proscribe eg neglect, abuse, harm, anger, miscommunication, information overload, confusion, duplication of service provision, disempowerment Outcomes for professionals positive eg coordinated service provision, professional approach, clear roles and responsibilities, organised communication, preventing mistakes, efficient use of resources negative eg professional conflict, miscommunication, era wasting, mismanagement of fundingOutcomes for organisations positive eg coherent approach, shared principles, comprehensive service provision, ballpark working practices, integrated services nega tive eg communication breakdown, disjointed service provision, increased costs, loss of shared purpose Barriers to partnership working omit of understanding of roles and responsibilities negative attitudes lack of communication not sharing information different priorities different attitudes and valuesStrategies to improve outcomes communication information sharing quotation negotiation models of empowerment collective multi-agency working dealing with conflict stakeholder summary The learner can 4. 1 Analyse outcomes and barriers for partnership working for users of services, professionals and organisations 4. 2 Describe strategies to improve outcomes for partnership working in health and social care services The learner will 5 Understand methodologies for evaluating health and social care service qualityMethods for assessing quality questionnaires focus groups structured autonomic nervous system semi-structured interviews panels, complaints procedures open forums Perspectives e xternal eg inspection agencies internal eg service standards continuous improvement mechanisms eg consultation, panels, user managed services The learner can 5. 1 Analyse methods for evaluating health and social care service quality with regards to external and internal perspectives 5. 2 Discuss the impact that involving users of services in the evaluation process has on service quality - Internal Assessment Guidance Module DTask 1 vitrine of evidence Presentation Assessment criteria 1. 1, 1. 2, 4. 1, 4. 2 Additional information Constitutes 30% of module mark military action analyze how a local health or social care supplier engages with relevant partners in the delivery of their service, and how this can impact on the quality of the service they provide. You may already be familiar with this health or social care supplier and have some knowledge of their approach to partnership and quality standards OR you can choose a provider and analyse their practice based on the inform ation contained * Within their market / promotional material On their website * Within their latest report from the Care Quality Commission (CQC) Please note in order to economise confidentiality you can only refer to information that is available within the existence domain Review their practice and answer the following questions in your intro a) How do they work in partnership with outside agencies specialist services service users professional bodies voluntary and other organisations? (1. 1) b) How do these partnerships impact the quality of service provided? 1. 2) c) Analyse outcomes and barriers for partnership working with service users within this service (4. 1) d) Describe strategies that could improve outcomes for partnership working within this service (4. 2) You will need to prepare a demonstration of approximately 10 proceedings duration to illustrate your answers to the questions above. In your presentation you need to include copies of slides and presentation not es and submit a copy to your assessor. Your final slide should list powerful any references utilise.Presentation date Week 3 Task 2 Type of evidence Report Assessment criteria All of 2, 3 and 5. Constitutes 50% of the module mark Additional information Word limit 1500 words Activity Using information available related to the health or social care provider that was the focus of your presentation for Task 1, submit a report answering the following questions 1) Identify positive aspects of partnership practice within the service, and discuss how partnership practice could be improved (2. ) 2) Evaluate how relevant legislation is implemented to affect organisational practice related to partnership working (2. 2) 3) Explain at least five standards that exist for measuring quality (3. 1) 4) Identify and evaluate approaches to implementing quality systems (3. 2) 5) Analyse any barriers or potential barriers to delivering a good quality service (3. 3) 6) Analyse methods used for evaluati ng the quality of the service provided (5. 1) 7) Discuss the impact of any involvement of services users in the evaluation of service quality (5. 2)In order to promote confidentiality, discipline that you only refer to material and information that is available within the everyday domain. All sources of evidence should be accurately referenced at the end of your report. Task 3- Essay (500-700 words) . This will constitute 20% of the module mark. meditate and write an essay which will identify what you have learned from this module to include personal strengths and weaknesses during the learning process. Highlight any need that will require development for the future which would enhance your employability. Submission date 17/05/2013